Waitlist for client bookings

Don't lose potential clients when a session has no spots left. The SetNow waitlist lets clients join the queue for a full group session and get an offer to book when a spot frees up. This helps you fill groups more effectively and makes administrators' work easier.

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Benefits

Benefits of the SetNow waitlist

A waitlist helps you handle demand for popular sessions and make use of spots that free up. Instead of tracking cancellations yourself and contacting clients, you can run the queue in the system.

Fuller sessions

If a client wants to join a session but there are no spots left, they can join the waitlist. When another participant cancels, the freed-up spot is offered to those waiting, in turn.

Automatic notifications

When a spot becomes available, the client receives a push notification inviting them to book. If needed, you can also turn on an additional SMS notification.

Convenient for clients

Clients can join the queue for a full session in the app, see their position and leave the waitlist if needed.

Less manual work

Administrators don't need to keep checking for cancellations and manually look for someone to take a freed-up spot. The queue organises this process and makes managing the group schedule easier.

How it works

How the waitlist works

Set up the waitlist in SetNow so that clients can claim spots that free up in groups.

01
The client picks a full session
If there are no spots left, they can join the waitlist in the app.
02
The client takes a place in the queue
The system shows their position on the waitlist.
03
A spot frees up
If someone cancels, the offer goes to the waiting client in queue order.
04
The client gets a notification
They can accept the offer within the set time.
05
The booking is confirmed
If the client accepts the offer in time, they join the group. If they decline or don't respond, the spot is offered to the next person in the queue.

Who it's for

Which businesses a waitlist suits

A waitlist is especially useful for businesses that run group sessions with a limited number of spots.

Fitness clubs and studios
For booking group workouts, yoga, Pilates and other classes.
Dance schools
For managing popular groups and classes with limited capacity.
Education centres
To manage the queue for group lessons, courses and workshops.
Kids' clubs and classes
For classes that often run out of spots.
Studios and leisure centres
To organise booking for group events and classes.

Set up the waitlist to fit your schedule

In SetNow, you can configure how the queue works, including how long a client has to accept an offer and when the waitlist stops working before a session starts. You can also have notifications duplicated by SMS.

Administrators see the list of waiting clients in the session card and can manage the queue. This helps you keep track of demand for group sessions and handle cancellations more effectively.

Turn on the waitlist in SetNow settings and let clients sign up for popular sessions even when all the spots are taken.

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Questions and answers

Frequently asked questions

Can I turn on a waitlist for group sessions?

Yes, in SetNow you can turn on a waitlist for group sessions. Clients can join the queue when there are no spots left.

How does a client find out that a spot has opened up?

The client gets a push notification when a freed-up spot is offered to them. If the setting is on, the offer can also be duplicated by SMS.

Can I set the time for confirming a booking?

Yes, you can set how long a client has to accept the offer. If they don't respond in time, the spot is offered to the next person in the queue.

Can an administrator manage the waitlist?

Yes, an administrator can view the list of waiting clients, add clients to the queue, change their order, send an offer to a specific person and book a client into the session.

Can a client join the waitlist if there are still spots available?

No, the waitlist is for full sessions. If spots are available, the client can book the session the usual way.

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